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Thread starter laurfar Start date Jan 3, Status This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread.
Watch our Welcome Guide to learn how to use this site. Joined Nov 27, Messages I have a Microsoft optical wireless mouse small for my Compaq CQ laptop.
Yesterday I changed the batteries and now the mouse doesn't control the pointer. I have to use my finger on the laptop pad to manipulate the pointer and that is phyically difficult for me. I can't find the instructions on how to reset this mouse after taking out the batteries, so I'm dead in the water. Can someone give me a link or give me step by step instructions.
Joined Apr 5, Messages 11, Resynchronizing the connection may fix this problem. This is done by holding down the small button on the receiver until the light blinks green. Some Microsoft mouse models have a small button on the underside of the mouse that also needs to be pushed to reset the connection. A steady green light on the receiver lets you know the connection is working Read more: Microsoft Notebook Optical Mouse Problems eHow.
We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. The wireless pointing device may not work on surfaces that do not have visible detail or on surfaces that are reflective or glossy, such as glass. Additionally, the sensor may have difficulty in tracking on highly repetitive patterns, such as a magazine or newspaper photographs.
The following colors are known to cause difficulty in tracking for some mouse devices:. Note This information does not apply to devices that use the BlueTrack technology. Mouse devices that have BlueTrack technology should experience fewer problems than standard devices experience on most surfaces.
To see a list of BlueTrack devices, visit the following Microsoft website:. Click Start , click Run , type main. On the Wireless tab, verify the status of the battery. If the status of the battery is Good , the batteries most likely do not have to be changed. Note Not all devices have the Wireless tab. If your device does not have the Wireless tab, go to the next method.
Insert new batteries. Make sure that you align the positive and negative ends correctly, as specified by the battery compartment labels. Note Use only fresh, alkaline batteries. Do not use rechargeable or other kinds of batteries in a product that is not designed to use rechargeable batteries. For more information about how to replace the batteries, see the documentation that is included with the product. If the problem continues to occur, go to the next method.
Connect the device for recharging. Depending on the product, the connection point might be a "dock" in which the device sits or it might be a cable to which the device connects. Preferred ports are those on the back of the computer. Note If the device includes rechargeable batteries, trying to recharge alkaline or other non-rechargeable batteries in the device causes the flashing red light condition. If alkaline batteries are used in the device, the device should not be recharged. The flashing red light condition can also occur if the spring that holds the battery is loose and does not hold the battery securely.
Open the battery compartment, and then check for any obstructions or corrosion. Remove or clean the compartment if it is necessary. Check whether the batteries are inserted in the correct direction and whether there is a solid connection. If this is a rechargeable device, check the recharging base or cable for any loose connections, any obstructions, or any corrosion. If the devices has a battery detection switch, check whether the installed battery is too small to trigger the switch.
You might be able to resolve this issue by wrapping a strip of paper around the battery to add thickness. Connect the device to a different USB port on your computer to eliminate any problems that are associated with a specific USB port. Instead, connect the receiver directly to the USB port on the computer. If you previously connected your device to a USB port on the front of the computer, try to connect the device to a USB port on the back of the computer.
The USB ports on the back of the computer usually have better bandwidth. If the wireless device is working correctly but the message window continues to be displayed occasionally, you can disable the message. To do this, follow these steps. If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
Locate and then click the following registry subkey. Note Intellipoint is the mouse software, and Intellitype Pro is the keyboard software. For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base:. Symptoms When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low.
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